The Connectivity Watcher

The NICE Connectivity Watcher is an innovative solution that introduces unique built-in capabilities for recognizing connectivity breaks during run-time. It automatically alerts users when there is a connectivity break, allowing them to modify their project to repair it.

What is screen connectivity?

Screen connectivity is the ability to connect to the Graphic User Interface (GUI) layer of any desktop or web application, receiving data and events from it, and updating data. However, a modification to the GUI can cause a break in connectivity, causing the Designer project to lose its operational capabilities.

The Connectivity Watcher recognizes breaks in screen connectivity by using a unique algorithm based on the statistical analysis of application connectivity events. This algorithm operates in two modes:

Learning Mode: This mode studies the solution screen elements on an agent's computer, reviewing the elapsed intervals and statistics of those events, and compiling data. The user is notified once the initial learning phase is done, however Learning Mode continues to run as long as the solution is implemented.

Run-Time Mode: This mode utilizes the data compiled when the algorithm was running in Learning Mode. It tracks ongoing screen activity, displaying created and destroyed events for each screen element of the Designer project. If a connectivity break is detected, the Connectivity Watcher issues an alert. From APA 7.7, you can specify a probability threshold. The event is fired when the threshold is violated.